RETURN & REFUND POLICY

At MARAS GOURMET UK, we want you to be fully satisfied with your purchase. This policy complies with UK consumer protection laws, including the Consumer Contracts Regulations 2013.

1. Right to Cancel (Cooling-Off Period)
You have the right to cancel your order within 30 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us by email at [your email] within this period.

2. Returns Eligibility
To be eligible for a return:

• The item must be unused and in its original packaging

• The product must be in resellable condition

• Food products must be unopened and sealed (for hygiene and safety reasons)

Important: Perishable or opened food products cannot be returned unless they are faulty or damaged.

3. How to Return
Once your return is approved:

• You must send the item back within 30 days

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

• We recommend using a tracked shipping service

4. Refunds
Once we receive and inspect your return:

• Refunds will be processed within 30 days

• Refunds will be issued to your original payment method

• Original shipping costs will be refunded (standard delivery only)

5. Faulty or Damaged Goods
If your product arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide photos as evidence

• We will offer a replacement or full refund, including shipping costs

6. Non-Returnable Items
We cannot accept returns for:

• Opened food products

• Perishable goods

• Items not in original condition

Unless faulty or incorrectly supplied.

7. Contact Information
For all return requests, please contact:
Email: sales-uk@marasgourmet.com
Business Name: Earthborn Ltd - MARAS GOURMET UK

---

This policy does not affect your statutory rights under UK law.